Landscaping Plumstead Terms and Conditions

These terms and conditions set out the basis on which landscaping services are provided by us to residential and commercial customers. By requesting a quotation, confirming a booking, or allowing work to commence, you agree to be bound by these terms. They are intended to create clarity around the scope of work, pricing, scheduling, payments, cancellations, liability, waste handling, and the law that governs the agreement. For the avoidance of doubt, references to landscaping Plumstead, Plumstead landscaping services, and similar phrases describe the services offered under this agreement and do not create any separate legal obligations beyond those stated here.

1. Scope of services

We provide garden and exterior ground-care services which may include turfing, planting, hedge maintenance, pruning, border preparation, patio cleaning, pressure washing, soil improvement, seasonal clearance, soft landscaping, and related tasks agreed in writing. The exact specification will be set out in the quotation, estimate, work order, or other written confirmation. If a customer asks for additional work once the service has started, we may revise the price, materials, and completion time accordingly. Any changes must be agreed before the additional work is carried out wherever reasonably possible.

1.1 Customer responsibilities

Customers must ensure that the work area is reasonably accessible, safe, and clear of hazards. This includes removing fragile items, securing pets, and notifying us of underground services, restricted access, shared boundaries, or any other condition that may affect the work. If access is delayed or impossible because of circumstances under the customer’s control, we may charge for wasted time, revisit costs, or additional labour. Landscaping Plumstead services are delivered on the assumption that the customer has the right to authorise the work at the property concerned.

Where planting or installation is requested, the customer must provide accurate information about the site conditions, including drainage issues, shading, pets, irrigation systems, or known contamination. We will not be responsible for failures arising from inaccurate information or undisclosed site conditions, except where the law requires otherwise. Unless expressly agreed in writing, we do not guarantee plant survival, lawn establishment, or the performance of materials where aftercare, weather, or soil conditions fall outside our control.

2. Booking process

Bookings may begin with an enquiry, followed by a site assessment, quotation, and written acceptance. A booking is only confirmed when we issue written confirmation or begin work under a mutually accepted arrangement. Any estimate given before inspection is indicative only and may change after a site survey or further information becomes available. Quotations are generally valid for the period stated on them, or if no period is stated, for a reasonable time having regard to supplier pricing, labour availability, and seasonality. Landscaping services in Plumstead are scheduled based on availability, weather conditions, and the nature of the work.

2.1 Appointment times and access

Arrival times are approximate unless a fixed time has been expressly agreed. Weather, traffic, material shortages, and unforeseen operational issues may require rearrangement. We will aim to notify the customer of significant delays or changes where practical. The customer must ensure that someone with authority is present or available if the work requires decisions, access, or sign-off. If no one is available and the task cannot reasonably proceed, we may reschedule and charge a call-out or waiting fee where appropriate.

2.2 Acceptance of the work order

By accepting a quotation or allowing us to proceed, the customer confirms that they have read and understood the scope, price basis, and any exclusions. Any verbal promise or informal discussion should not be treated as binding unless confirmed in writing. If there is any conflict between marketing material and these terms, these terms prevail to the extent permitted by law. This applies to all Plumstead landscaping arrangements unless we expressly agree a different term in writing.

If a site inspection reveals conditions that materially affect the work, such as unstable surfaces, hidden obstructions, invasive roots, or unsafe structures, we may pause the job and discuss revised options. We are not required to continue where doing so would place staff, property, or equipment at unreasonable risk. Any recommendation made during the inspection is based on the visible condition of the site at that time and should not be treated as a structural, arboricultural, or engineering report unless expressly stated.

3. Payments

Payment terms will be stated in the quotation or invoice. Unless otherwise agreed, invoices are payable within the period specified on the invoice. We may request a deposit before booking materials or reserving a time slot, particularly for larger projects or bespoke purchases. Deposits are normally non-refundable once materials have been ordered, labour has been allocated, or work has been scheduled, except where the law requires a refund. We may also request staged payments for longer projects, with each stage becoming due once completed or at the milestones identified in the quotation.

3.1 Late payment

If payment is not received on time, we may suspend further work, withhold materials not yet installed, or charge reasonable recovery costs. Interest and compensation on overdue sums may be applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where it applies, or otherwise to the extent allowed by law. Any sums paid by card, bank transfer, cash, or other method will be treated as received only when cleared in our account or otherwise confirmed as settled.

3.2 Price changes

We may revise prices if the customer changes the specification, if site conditions differ materially from those originally described, or if unforeseen costs arise outside our reasonable control. Where possible, we will explain the reason for any adjustment before continuing. If the customer does not accept a necessary change, either party may end the agreement for the affected part of the work, and the customer must pay for services already completed and materials already ordered or used.

For recurring maintenance agreements, prices may be reviewed periodically to reflect inflation, seasonal demand, labour costs, fuel, materials, or disposal charges. We will try to give reasonable notice of any increase. A revised price will take effect from the date stated in the notice or the next renewal date, whichever applies. Customers on scheduled maintenance plans may request a pause or amendment, but this may alter the overall price, timing, or service frequency.

4. Cancellations and rescheduling

Customers may cancel or rearrange a booking by giving reasonable notice. If cancellation is made shortly before the appointment, or after materials have been purchased, we may charge for expenses already incurred, including supplier costs, allocated labour, and any non-returnable items. If we arrive on site and cannot proceed due to lack of access, unsafe conditions, or the customer’s absence where attendance is required, the visit may be treated as a late cancellation and charged accordingly. Landscaping Plumstead appointments are scheduled in good faith, and last-minute changes can affect other customers and resource planning.

4.1 Our right to cancel or postpone

We may cancel, delay, or reschedule services where weather, staff illness, equipment failure, supplier disruption, access problems, or safety concerns make it necessary. We may also suspend or refuse work if payment is overdue, instructions are incomplete, or the customer behaves abusively or unlawfully. Where we cancel for reasons within our control, we will offer a new date or refund any amount paid for work not yet carried out, subject to legal rights and any non-refundable third-party costs that have already been lawfully committed.

4.2 Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, flood, fire, strikes, transport disruption, power failure, acts of government, or supply-chain interruption. In such circumstances, obligations affected by the event will be suspended for as long as the event continues. If the interruption becomes prolonged, either party may terminate the affected service by giving written notice, with payment due for work carried out up to the date of termination.

5. Liability

We will carry out services with reasonable care and skill. However, landscaping work involves living materials, natural ground conditions, and external factors that may be outside our control. Accordingly, we do not accept responsibility for ordinary wear and tear, natural dieback, seasonal variation, or damage caused by weather, pets, pests, disease, subsidence, hidden defects, or the actions of third parties, except where such liability cannot be excluded by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

5.1 Property and valuables

Customers should move or protect fragile, valuable, or sentimental items before work begins. We are not responsible for loss or damage to items left in the work area unless caused by our negligence and proven on the balance of probabilities. We will take reasonable care while working near structures, furnishings, and planted areas, but we are not responsible for pre-existing defects, hidden weakness, or damage that arises from conditions not reasonably visible before work starts.

5.2 Materials, plants, and aftercare

Natural products may vary in appearance, size, and performance. Supplied plants, turf, timber, and aggregates may differ slightly from samples, images, or descriptions due to seasonal availability and natural variation. Where aftercare is required, the customer must follow any written instructions provided. Failure to water, maintain, protect, or monitor newly installed landscaping may affect results. Any warranty or goodwill arrangement will be subject to proper aftercare and to the specific written terms of the supply.

Our total liability for any claim arising out of a service will, to the fullest extent permitted by law, be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher amount is required by law. We will not be liable for indirect or consequential loss, loss of profit, loss of enjoyment, loss of opportunity, or business interruption, except where such exclusion is prohibited by law.

6. Waste regulations and site clearance

All waste generated during the work, including green waste, soil, branches, turf, packaging, and removed materials, must be handled in compliance with applicable environmental and waste laws. We will not unlawfully dispose of waste and may use licensed carriers or facilities where required. If waste removal is included in the price, this will be stated in writing. If not included, waste may be left in agreed bundles, removed by the customer, or charged as an additional service.

6.1 Waste transfer and duty of care

Where waste is removed by us or by a contractor acting on our behalf, the relevant duty-of-care requirements apply. Customers agree to provide accurate information about the waste stream where needed and to cooperate with any lawful documentation or segregation requirements. We may decline to remove contaminated, hazardous, or restricted waste unless we have specifically agreed to do so and are legally permitted to handle it. This includes asbestos, chemicals, oils, gas cylinders, clinical waste, and other controlled materials.

6.2 Fly-tipping and unlawful disposal

We will not leave waste on public land, land belonging to a third party, or any place where disposal would be unlawful. If a customer requests disposal in a way that would breach environmental rules, we will refuse. The customer must not instruct us to dispose of materials illegally, and we reserve the right to stop work immediately if asked to do so. Any extra cost caused by lawful disposal requirements, including loading, transport, tipping fees, or segregation, may be charged in addition to the service fee.

7. Complaints, variations, and general terms

If the customer believes any work is incomplete or not in accordance with the agreed specification, they should notify us within a reasonable time after completion. We may inspect the matter and decide whether remedial work is appropriate. Minor deviations that do not materially affect the overall service will not amount to breach. No person other than the parties to the agreement may enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless we agree otherwise in writing.

We may assign or subcontract parts of the work where appropriate, provided this does not materially alter the service promised without the customer’s consent. The customer may not assign the agreement without our written approval. If any part of these terms is found unenforceable, the remaining terms will continue in force. A delay or failure to enforce any right does not waive that right. Any notices under these terms should be given in writing using the method agreed between the parties.

8. Governing law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless the customer is entitled by law to bring proceedings elsewhere. Nothing in this section affects any mandatory consumer rights that apply under UK law. The agreement should be read as a whole, and any interpretation will aim to give effect to the fair and lawful operation of the services provided under these landscaping terms.

By booking or instructing us to proceed, the customer confirms that they have read, understood, and accepted these terms and conditions for landscaping services.